Here is why you do not want to sell to Radio-Mart. Not only does he
scam his buyer but also those that he buys
from and this is one of many I have come across. This is off of
eham.net. Sorry for the bandwidth here, but I think
it is worth reading. There are some messages here not only about
radio-mart, but EBAY and PayPal as well
that all of us should be aware of.
RE: Radio Mart (EBay)
on January 10, 2010
this to a friend!
Radio-Mart was high bidder on a Heathkit HR-1680 I sold on Ebay. I
went to some trouble to fully test the radio before listing on Ebay
and I gave a detailed description of its operation, noting
scratchiness of the volume potentiometer at 1 o'clock...etc. The
radio was working very well when I sent it to Radio-Mart.
After having the radio for 2 weeks Martyn demanded his money back
claiming that the radio was significantly not as described, it was
blowing fuses he said. By then I had read eHam postings regarding
Radio-Mart, and I didn't trust him.
I replied that the radio was clearly listed "AS-IS" and that the "no
returns" policy was clearly noted as well.
Radio-mart replied, outside the Ebay system, as follows: "Ok here we
go, I tried the nice approach first...Can't say I didn't try to be nice".
Within moments I received a dispute notification from PayPal. PayPal
removed the funds from my account to hold them until the dispute
could be resolved.
Moments later I received negative feedback from Radio-Mart: BEWARE
AVOID THIS SELLER, Arrived Dead Blowing Fuses, Seller Refused Refund.
That is the first negative feedback I received as a seller in nine
years of casual Ebay selling.
After spending hours on the phone with both Ebay and PayPal, a few
things became clear:
(a) Saying "AS-IS" and having a "NO REFUND" policy doesn't matter to
Ebay or PayPal. According to what I was told, if the buyer claims
"Significantly not as Described", the buyer will virtually always win
the dispute. I could fight all I wished, Radio-mart was going to get
a refund in the end, according to both Ebay and PayPal.
(b) My only option was to begin the refund process. Once proof of the
return was confirmed via UPS tracking, the funds would be released
back to Martyn.
My concern, which proved legitimate, had to do with what might be
returned to me!
Since we had reached resolution (a return with subsequent refund) I
sent Radio-mart an official request to revise the harsh negative
feedback I received. Martyn replied as follows (via direct e-mail,
outside of Ebay):
"I would reconsider revising my feedback when you also cover my cost
for the return shipping."
Now the terms of the agreement with PayPal was that the buyer cover
the cost of return shipping. Radio-Mart was using the negative
feedback as leverage to get the return shipping out of me. For only
$15, Radio-Mart might consider revising the feedback. When I told Pay
Pal about this...they said I should report it to Ebay. Well more
hours on the phone...
After making my way to the appropriate Ebay department, the
representative said it sounded like feedback extortion to him, and
asked me to send the email with the header. Now it gets interesting...
When I scanned the header I saw this:
That caught my attention because I control the dceexpress.com domain.
There are only 3 email addresses associated with that domain, and I
can assure you that martynallison@xxxxxxxxxxxxxx is not one of them.
I don't know what is going on with this...but it certainly appears
suspicious to me. Why was Martyn setting this return path with this
domain...which has nothing to do with him? Is this legal? Would Ebay
take this into consideration in trying to discern who is the good guy
and who is the bad guy in this dispute?
Ebay's response? They found no evidence of feedback extortion in the
email. They would not remove the nasty feedback which was being used
as leverage to extort return shipping fees from me. I could not
believe that Ebay and PayPal were standing with Radio-Mart on
virtually every issue.
I called Ebay again. How can somebody say, "Send me money and I will
reconsider the negative feedback" and that NOT be against their
feedback policy? I started asking for everyone's supervisor and
finally got someone to resubmit the complaint. I resent everything.
A few days later...Ebay sent email:
"Rest assured, we thoroughly reviewed your report and took
appropriate action. Our actions may include issuing a warning,
temporary suspension, or indefinite suspension."
I don't believe there has been a suspension of any kind. Radio-Mart
still has lots of listings. I guess a warning is what he got. How
many warnings does this guy get?
The radio did come back. The Aud/Reg board is cooked. I'm not certain
that its the same board that was in the radio when I sold it.
It is possible that the jostling of shipment damaged
something...which caused a fuse to blow...then Martyn put in an
over-rated fuse which did more damage. But I really do wonder if its
the same board at all. At the very least Radio-Mart should have NEVER
put in an over-rated fuse.
I spent at least 6 highly aggravating hours on the telephone dealing
with this mess. Ebay did consent to refund my final value fees, after
more calls. To date, Ebay still refuses to remove the negative
feedback from Martyn, even though they issued a warning to him about
feedback extortion . Go figure.
I sure wish I had blocked Radio-Mart as a BUYER. I certainly have now.
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